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Frequently Asked Questions
Online Course Questions
What is the difference in Workshops and School courses?
Workshops vary from sixty minutes to over five hours of instruction, see individual courses for details. Each of these courses offers lots of valuable information on a specific topic that you can digest in a short amount of time and put into action right away.
School course content is much more comprehensive and covers broad topics. School courses are meant to serve as a long-term reference tool that you will use all throughout the course of your flower farming journey. Each course includes 6 modules, which each contain multiple video training sessions, instructor worksheets, and handouts, and an FAQ archive. All of the course sessions (including the FAQs) are searchable by keyword, so you can always find and go directly to the information that you need at any given time.
Do you offer course discounts?
Yes, once you are part of our course family (owning any online course or workshop) you will automatically receive a special $50 off coupon code via email. Please note, you must use this code to receive the discount. After 30 days of purchase no discount refunds are given.
Where do I log in to my online course?
Go straight to the login page here. Bookmarking this login page on your device makes it easy and fast to access. The course login button is always located on the menu under Account Login.
How can I reset my password?
Click here to go to the login page and select Forgot Password.
Do I have unlimited access?
You have lifetime unlimited access to your purchased courses.
Can I share my course content with a friend, garden club, or other groups?
To maintain the integrity and affordability of our programs, each TGW course allows access to only one paid subscriber. The purchaser’s private viewing may include family members and employees. If a private Facebook group is associated with a course it may only be accessed by a single user. TGW asks that each student respect this policy accordingly.
Do I have to watch at a certain time?
You can watch the courses anytime at your convenience. Purchased courses will appear in your library immediately and will always be there for viewing.
How does the money back guarantee work?
Full refunds with no questions asked are given upon email request within 7 days of purchase. Once a refund has been issued you lose all access to the course/workshop.
How do I ask questions on the course subjects?
Each School Course includes access to a private Facebook Community. Workshops do not include the community, questions can be emailed to [email protected]. Special note to non-Facebook users: Being in the group is just an added bonus to the learning experience. Each course is a stand alone and the community is a perk. Anyone that is not a current Facebook user can join Facebook and only use it to be a part of this group. The encouragement and sharing of information in this group have been instrumental for many.
Are the courses closed-captioned?
This is not available yet but we hope to in the future.
I live outside of the USA, may I purchase a course?
Yes, our online courses are available internationally.
Are the courses focused on growing in a specific region or area?
No, the courses are based on methods to apply to any growing area.
Do you offer Payment Plans?
At this time we do not offer payment plans.
Do you offer Grants or Scholarships for courses?
At this time we do not offer grants or scholarships for our online course.
Membership/Club Questions
What is an online community?
An online community is simply a group of people who interact online around a shared interest or goal.
For example, our online community is called “The Gardener’s Workshop Club” & our shared interest is solely based around flower growing & farming!
*The real magic of an online community comes to life within the day to day interactions & community building relationships that blossom between members.
For example, our online community is called “The Gardener’s Workshop Club” & our shared interest is solely based around flower growing & farming!
*The real magic of an online community comes to life within the day to day interactions & community building relationships that blossom between members.
Will my monthly rate stay the same after signing up?
Yes! When you sign up today you “grandfather in” or “lock in” your monthly rate!
Meaning when we increase our prices – your monthly membership rate never increases!
*Remember that if your club membership is ever discontinued, for any reason, you will have to rejoin at our likely higher monthly rate.
Can I access this online club on my phone or tablet?
Yes, just be sure to Download our “Kajabi Community” app once you become a member!
Apple users CLICK HERE & Android users CLICK HERE
Where do I log in to my online course?
Go straight to the login page here. Bookmarking this login page on your device makes it easy and fast to access. The course login button is always located on the menu under Account Login.
How can I reset my password?
Click here to go to the login page and select Forgot Password.
Can I submit my questions early for the monthly live expert calls with Lisa?
Yes! You can submit your questions early & if you aren’t able to make the live call that month we will have it saved & available for you to watch at your leisure!
Just check under the “meetups” tab within the club to view all past live Q&A recordings!
Can I share my club membership with a friend, garden club, or other groups?
To maintain the integrity and affordability of our programs, each TGW course allows access to only one paid subscriber.
Will my membership automatically renew each month?
Yes, once you enroll into our online community you will be automatically charged each month using the card you used upon sign up. Cancel anytime.
If I am not satisfied, what is your cancellation policy?
Simple! You may cancel at ANYTIME, just email us at: [email protected] to let us know.
While all past completed payments are non-refundable, you may stop all future payments upon your request at any time. Your access to the club will end upon completion of your most recently completed monthly payment.
For example, if your most recent subscription payment was completed on July 1st & you cancel all future payments on July 15th then you will still have access to the community until August 1st.
Just remember, if you choose to unsubscribe from the community and want to rejoin later you will be rejoining at the new standard monthly rate at that time.
Are the videos closed-captioned?
This is not available yet but we hope to in the future.
I live outside of the USA, may I purchase a membership?
Yes, our membership is available internationally.
How do I change my payment method?
If you want to change the payment processor (i.e. PayPal to Credit Card), you will need to cancel the subscription and purchase a new one.
How do I update my information, including changing the credit card number?
Click here to see how to update information.
Shipping & Shop Questions
What is the shipping policy?
Our $9.95 Flat Rate or $3.95 Seed Only Shipping applies to all orders with an additional charge applying to those items designated with an asterisk * online. Those items marked have an additional shipping charge due to weight, size, or additional parcels. Please see below to determine your Shipping Zone and Additional Shipping Charges.
What is the refund & return policy?
Click here to read our refund & return policy.
Can I change an order after being submitted?
Once an order is submitted, we are unable to modify it. We apologize for any inconvenience.
Orders placed via our website undergo immediate preauthorization for the total order amount, and cannot be added to. If you have forgotten an item, you will need to place another web order.
Do you ship to Alaska or Hawaii?
Yes! We ship to both Alaska and Hawaii.
Do you ship to Canada, or outside the US?
Sorry, we do not ship outside of the United States.
How will my order be shipped and how quickly will it go out?
Our warehouse team processes orders Mondays – Thursdays. Most orders are shipped within 2-3 business days. Large or oddly shaped items may need to be split into multiple shipments. Orders are shipped via USPS or UPS depending on the package and/or destination. Tracking is sent once an order ships. We are unable to expedite orders at this time.
Do you ship your cut flowers?
No, we do not ship our flowers. We encourage you to find local seasonal flowers through a flower farm or floral designer listed on ASCFG.
Do you have gift certificates available?
Yes, we offer gift certificates* for $25, $50 & $100 that can be used toward products on our website.
*Excludes Workshops, Courses, and the TGW Live Shopping Show App.
Are your seeds organic?
Our flower seeds are NOT certified organic.
How do I use the tools available on your store?
We offer how-to videos on most product pages showing how to use the tool.
Farm & Growing Questions
Is the farm open to the public?
The Gardener’s Workshop farm is also the Ziegler family home and is therefore closed to the public. We do schedule Open Farms occasionally. Keep an eye on our emails and social media for dates.
How big is The Gardener’s Workshop farm?
Much smaller than most would think! The property is arranged on 3 acres of land while just 1.5 acres produce the thousands of cut flowers we sell each week between May & October.
Do you offer any internships or have any positions available?
With an established staff, we do not offer internships or take any volunteers.
How do I become a flower farmer?
It all began because Lisa wanted to work in her garden as her career too. Lisa’s online course Flower Farming School Online shares how you can become a flower farmer. Get more information on steps you can take here…So, you want to be a flower farmer?
How do I get started with soil blocking?
We love helping gardeners and flower farmers grow great cut flowers from seed and have dedicated a large section of the Blog and website to sharing tips, techniques, and videos for soil blocking. Lisa’s online course Seed Starting Made Easy covers the whole process of starting seeds indoors and outdoors in the garden.
How do I use the tools available on your store?
We offer how-to videos on most product pages showing how to use the tool.
Fresh Cut Flowers
Can I buy fresh cut flowers from The Gardener’s Workshop?
2021 was our farewell season for growing and selling cut flowers from our city flower farm. After 23 years of serving 23 florists, 2 supermarket chains, 3 farmers markets, a bouquet subscription service, and our members-only flower market we are excited for our giant cutting gardens to become a downsized learning garden.
We are still growing a cutting garden for filming and photography for our online Learning Center, live events, courses, and our online garden shop.
The best is yet to come!
Stay in touch with our weekly Farm E-Newsletter.
Do we offer wedding flowers?
We are not offering wedding flowers at this time.
In-Person Workshops
How can I hear Lisa speak?
Lisa is not currently scheduling any virtual or in-person programs. Thank you for thinking of her!
How do I book Lisa to speak to my Garden Club or at my event?
Lisa is not currently scheduling any virtual or in-person programs. Thank you for thinking of her.
How do I Connect with Lisa?
Click here to view the ways to connect with Lisa.
Privacy Policy & Terms of Use
View our Privacy Policy
Click here to view our privacy policy.
Terms of Use
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE. By using this website, you signify your consent to these terms of use. If you do not agree to these Terms of Use, please do not use the website.