FAQ
Online Course Questions
Terms of Use:
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE. By using this website, you signify your consent to these terms of use. If you do not agree to these Terms of Use, please do not use the website.
Do you offer course discounts?
Yes, once you are part of our course family (owning any online course or workshop) you will automatically receive a special $50 off link via email. Please note, you must use this link to receive the discount.
What is the difference in On-Demand courses and School courses?
On-Demand courses are available for purchase year round and give immediate access to the course content. Courses vary from sixty minutes to over four hours of instruction, see individual On-Demand courses for details. On-Demand courses do not include live Q&A sessions with the instructor.
School course registration is only open once a year and for a short period of time. Schools content is rolled out over six weeks of classes, see individual School courses for details. School courses include weekly Live Q&A sessions with the instructor during school.
Is there an app for online courses?
Click here to download the app.
Is there a course access tutorial?
View here.
Where do I login to my online course?
Go straight to the login page here. Bookmarking this login page on your device makes it easy and fast to access. The course login button is always located on the Online Course home page.
How can I reset my password?
Click here to go to the login page and select Forgot Password.
May I watch the courses more than once?
You have lifetime unlimited access to your purchased courses.
Do I have to watch at a certain time?
You can watch the courses anytime at your convenience. Purchased On-Demand Courses will appear in your library immediately and will always be there for viewing. Purchased School Courses will appear in your library as the course progresses. Normally one class a week until all classes loaded and will always be there for viewing.
Do I have unlimited access?
Yes, you have lifetime unlimited access.
How does the money back guarantee work?
Full refunds with no questions asked are given upon email request within 7 days of purchase or within 7 days of a course going live. Once a refund has been issued you lose all access to the course / workshop.
Are courses available to purchase all the time?
Each course states its availability. On-Demand Courses are typically available all the time for purchase. School Courses that are taken over several weeks are offered periodically to bring all the students into the course at the same time. This allows for the most effective teaching and shepherding.
Why is my library empty?
If you purchased a School Course that is starting at a later date the library will be empty until the course launch date.
How do I ask questions on the course subjects?
School Courses include weekly Live Sessions to address class questions. On-Demand course do not include Live Sessions, questions can be emailed to [email protected].
Whoops, I purchased the course twice, how do I get a refund?
Request a refund by sending an email [email protected].
Are the courses closed-captioned?
This is not available yet but we hope to in the future.
Do any on the courses offer how to grow in hoop houses?
Yes, our Flower Farming School Online: Bulbs, Perennials, Woodies, and More! with Dave Dowling covers growing in houses.
I live outside of the USA, may I purchase a course?
Yes, our online courses are available internationally.
Are the courses focused on growing in a specific region or area?
No, the courses are based on methods to apply to any growing area.
Payment Plan Details
- Administrative fees included.
- 2 payment, first charged to credit card immediately, second automatically charged in 30 days.
- Access to Courses purchased on the payment plan is denied 24 hours after a failed payment notice.
- Access will be reinstated when credit card information is updated and payment is approved.
- If credit card information is not updated, access to Course is denied and no refunds are given for previous payments.
Can I download the sessions
Course content can only be accessed via the internet and cannot be downloaded. Internet only access is how we protect our intellectual property.
Farm & Growing Questions
Is the farm open to the public?
The Gardener’s Workshop farm is also the Ziegler family home and is therefore closed to the public. We do schedule Open Farms occasionally. Visit the Events Calendar here for dates.
How big is The Gardener's Workshop farm?
Much smaller then most would think! The property is arranged on 3 acres of land while just 1.5 acres produces the thousands of cut flowers we sell each week between May & October.
Do you offer any internships or have any positions available?
With an established staff, we do not offer internships or take any volunteers.
How do I become a flower farmer?
It all began because Lisa wanted to work in her garden as her career too. Lisa’s online course Flower Farming School Online shares how you can become a flower farmer. Get more information on steps you can take here…So, you want to be a flower farmer?
How do I get started with soil blocking?
We love helping gardeners and flower farmers grow great cut flowers from seed and have dedicated a large section of the Blog and website to sharing tips, techniques and videos for soil blocking. Lisa’s online course Seed Starting Made Easy covers the whole process of starting seeds indoors and outdoors in the garden.
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Shipping & Shop TGW Questions
What is the shipping policy?
Additional Shipping Cost
Our $9.95 Flat Rate or $3.95 Seed Only Shipping Cost applies to all orders with an additional charge applying to those items designated with an asterisk * in the catalog and online. Those items marked have an additional shipping charge due to weight, size, or additional parcels. Please see below to determine your Shipping Zone and Additional Shipping Charges.
How will my order be shipped and how quickly will it go out?
All orders are shipped via USPS, First Class or Priority Mail. Most orders ship within 2-3 business days. We ship Monday & Thursday. We are unable to expedite orders at this time.
What is the return policy?
Click here to read our return policy.
Do you ship your cut flowers?
No, we do not ship our flowers. We encourage you to find local seasonal flowers through a flower farm or floral designer listed on ASCFG.
Do you have gift certificates available?
Yes, we offer gift certificates for $25, $50 & $100 that can be used toward our products, fresh cut flowers or on-farm workshops .
Are your seeds organic?
Our flower seeds are NOT certified organic.
How do I use the tools available on your store?
We offer how-to videos on the product page showing how to use the tool.
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Fresh Cut Flowers
What flowers are in bloom?
The Gardener’s Workshop offers a wide variety of fresh cut flowers May – October. Wonder whats in bloom and when…check out our Bloom Guide.
Can I buy fresh cut flowers from The Gardener's Workshop?
You can join our Members-Only Flower Market to pick up flowers at the farm or if you live in our designated delivery areas we offer a weekly bouquet drop-off service. We are currently not accepting new wholesale commercial customers. Click here for more information on purchasing our fresh cut flowers.
Do we offer wedding flowers?
We are not offering wedding flowers at this time.
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Workshops
How can I hear Lisa speak?
Programs open to the public can be found on our Events page.
How do I book Lisa to speak to my Garden Club or at my event?
Contact us through our Book a Presentation page and we will be in touch.
What topics does Lisa speak about?
Lisa has been speaking for many years and has narrowed it down to a few proven topics…check out all the details here.
Does it cost to have Lisa speak at our event?
Yes, there is a program and travel fee based on distance as well as the amount of time Lisa must take off from work. Please contact us directly through our Book a Presentation page to get the details for your specific event.
Where can I read or leave a review for a program?
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Privacy Policy
View our Privacy Policy
Click here to view our privacy policy.
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